Support Services

Our Innogence Service Centre (ISC) offers both onsite and offsite Business Intelligence support and development services for SAP NetWeaver BW and SAP BusinessObjects.

Our flexible service engagement and pricing models are designed to offer effective support management adapted to each client's unique needs.
 

Where we are:

Our North Sydney based support team will provide single point of contact for all the communication. Support and development can also be performed via our offshore centre in India and US.

What we can offer:

• Proactive Monitoring and Housekeeping
• System Admin and Scheduling for SAP NetWeaver BW and SAP BusinessObjects
• Reactive Incident Management
• Managed Support Services - including 1st, 2nd and/or 3rd line support service
• BI Staff augmentation
• SAP BusinessObjects Training
• SAP NetWeaver BW Training
• Complementary SAP NetWeaver BW Health Check 

Why Innogence:

• Access to one of the largest pool of dedicated SAP BI specialist in Australia
• SAP BI Certified, knowledgeable, experienced and dedicated support consultants
• Efficiency and accountability ensured by a single point of contact
• Straightforward contract to establish long term cost effective guaranteed support service
• Transparent incident management tracking and status reports
• Flexible resourcing models onsite/offsite and onshore/offshore
• Knowledge sharing with clients about resolutions and findings
• Sustained and stable long term relationships with clients

Our Offshore Partner:

We are partners with Innokeysoft : http://innokeysoft.com/ based in Hyderabad India

Contact us:

If you would like to speak to someone about our Innogence Service Centre, please contact your Innogence account representative or email us on enquiries@innogence.com